Privacy Policy

Sydney City Lexus is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Sydney City Lexus manages personal information. It is structured as follows:

1. Personal information Sydney City Lexus collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Sydney City Lexus and complaints
10. Changes to Privacy Policy

1. Personal information Sydney City Lexus collects

The main types of personal information Sydney City Lexus collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Sydney City Lexus such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Sydney City Lexus's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Sydney City Lexus's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Sydney City Lexus's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Sydney City Lexus.

Sydney City Lexus collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Sydney City Lexus keeps of telephone calls, or emails received, or messages sent to Sydney City Lexus or posted on Sydney City Lexus's pages on social media);
• Sydney City Lexus's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Sydney City Lexus collects personal information in connection with running its business directly from the individual concerned. On occasion Sydney City Lexus may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Sydney City Lexus stores personal information in electronic and paper form.

Sydney City Lexus uses and discloses personal information as follows:

• to source vehicles and sell them to Sydney City Lexus's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Sydney City Lexus's customers and prospective customers;
• to obtain products, services or information from Sydney City Lexus's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Sydney City Lexus knows about them);
• to operate and manage Sydney City Lexus's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Sydney City Lexus. For example, Sydney City Lexus may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Sydney City Lexus also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Sydney City Lexus uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Sydney City Lexus uses in the operation of the computer program is browsing history on Sydney City Lexus's websites, name, contact information, and other information you may input into Sydney City Lexus's websites. The level of human oversight Sydney City Lexus provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Sydney City Lexus's staff.

4. Cookies

Sydney City Lexus uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Sydney City Lexus's web server. Sydney City Lexus may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Sydney City Lexus's platforms and those social media platforms. Sydney City Lexus's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Sydney City Lexus's website.

5. Links to other websites

Sydney City Lexus's website may contain links to third party websites. Sydney City Lexus does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Sydney City Lexus and do not wish to receive these communications from Sydney City Lexus in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Sydney City Lexus.

7. Overseas transfers

Sydney City Lexus's website/s are hosted in Australia. On occasion, a third party service provider Sydney City Lexus engages or that Sydney City Lexus is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Sydney City Lexus holds about them by contacting Sydney City Lexus during business hours on (02) 9160 0325 or via the contact page.

Sydney City Lexus may require an individual making a request to verify their identity before processing their request.

Sydney City Lexus will aim to respond to all requests promptly and within 30 days.

Sydney City Lexus may refuse a request where permitted or required by law. Sydney City Lexus will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Sydney City Lexus and complaints

If you have any queries, concerns or complaints about how Sydney City Lexus handles your personal information please contact Sydney City Lexus during business hours on (02) 9160 0325 or via the contact page. Sydney City Lexus may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Sydney City Lexus can understand the nature of your concern. In most cases, Sydney City Lexus will ask that you put your request in writing.

Sydney City Lexus takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Sydney City Lexus's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (02) 9160 0325
• Mailing Address: 824 Bourke St, Waterloo, NSW, 2017

10. Changes to Privacy Policy

Sydney City Lexus may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.